FAQ & Safety
Everything you need to know before your visit.
Booking & Tickets
How do I book an experience?
Select your experience and time slot on our Book page. Complete payment online and you'll receive a confirmation with your waiver link.
Can I walk in without a booking?
Yes — we accept walk-ins subject to availability. Our front desk staff can create a booking for you on-site. We recommend booking in advance on weekends.
What is the cancellation policy?
Full refund if cancelled more than 24 hours before your session. Within 24 hours, you may reschedule to any available slot within 30 days.
Can I reschedule my booking?
Yes, you can reschedule up to 2 hours before your session from your Account page.
Do I need to create an account to book?
No — guest bookings are supported. However, creating a free account lets you manage bookings, earn loyalty points, and store your signed waiver.
Safety & Medical
What is the age range for experiences?
All experiences are for ages 9–55 years. Players under 13 are limited to 15-minute sessions due to visual system development guidelines.
Is there a weight limit?
Flash Racer: max 125 kg per person. VR Magic UFO: max 100 kg per person. VR Mecha: max 150 kg per person. FPS Arena: max 200 kg combined weight. VR Arena has no weight limit.
Do children under 18 need a guardian?
Yes — all players under 18 must have a signed guardian consent waiver before participating. This can be completed digitally before your visit.
Who should NOT participate?
We strongly advise against participation for: pregnant women, individuals with heart disease, epilepsy (including photosensitive epilepsy), abnormal blood pressure, mental illness, serious neck/back injuries, or anyone under the influence of alcohol or drugs. If in doubt, consult your physician first.
What should I do if I feel unwell during a session?
Stop immediately. Emergency stop buttons are available on every machine. Alert a staff member. Our team is trained in first aid and will assist you.
Can I wear glasses or contacts?
Light prescription glasses may be worn inside some headsets. Contact lenses are fine for all experiences. Our staff can advise on the best fit for your headset at check-in.
The Experiences
Can I watch someone else play?
Yes — FPS Arena has two 49" spectator monitors. VR Arena is visible to spectators. Staff can provide viewing guidance for other experiences.
Is VR Arena suitable for all ages in the 9–55 range?
Yes, but VR Arena requires grip socks ($3/person) for safety on the arena floor. Players must be comfortable moving freely and wearing a headset while walking.
Can I play Flash Racer with my own Steam account?
Flash Racer is compatible with Steam racing games. Contact us in advance if you want to use a specific title — our pre-loaded game library covers the most popular titles.
How long is each session?
Flash Racer & VR Mecha: 45 minutes. VR Magic UFO & FPS Arena: 40 minutes. VR Arena: 45 minutes. Under-13 players cap at 15 minutes regardless of experience.
On the Day
How early should I arrive?
Arrive 10–15 minutes before your booking. This allows time for check-in, equipment briefing, and any waiver signing on-site.
What should I wear?
Comfortable clothing you can move in. Closed-toe shoes are required for all experiences. Grip socks are required for VR Arena (available to purchase at the venue).
Is there a locker room or storage?
We have secure storage for bags and coats. Please do not bring valuables into the play area.
Is parking available?
Yes — free parking is available adjacent to our venue at 10940 119 Street NW, Edmonton.